Mar 07

I have a technical issue. How do I get help?

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I have a technical issue. How do I get help?

Category: FAQs

If you are a premium (paying) member, the best approach is to contact us using the in-app ask a question feature. This can be found either on the web application Dashboard, or as a menu item within the mobile app’s main drawer. Normally, you can expect a reply within 3 business days.

Free members can email us at support@trainasone.com. Whilst we will attend to all legitimate issues, we do not reply to all emails. This is especially so for non-technical, e.g. training related, questions.

About The Author

Dr. Sean Radford, the Founder & CEO of TrainAsONE, is a medical doctor, IT expert, coach and podium finisher in international endurance events. He has dedicated more than 20 years to the research of health, fitness and social well-being of the general population. He has been developing Artificially Intelligent (AI) and Machine Learning (ML) tools to help tackle some of the world’s leading health issues. Dr Radford is a Tech Ambassador for the UK, considered a leading expert in his field, and is a regular speaker at key events, as well as an author of numerous research publications.