Oct 21

My TrainAsONE mobile app’s data does not seem to be up to date. What can I do?

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My TrainAsONE mobile app’s data does not seem to be up to date. What can I do?

Category: FAQs

Firstly please check that your app is not currently synchronizing data. When synchronizing is in progress, a ‘spinner’ will appear on the Home screen just to the right of the title (the word ‘Home’) at the top of the page.

If you believe that your data is not syncing correctly with the TrainAsONE servers, please try the following:

  1. Force a manual refresh of your data.
  2. View a summary of the synchronisation history to see if synchronisation is happening, and any errors that may have occurred.
  3. Please ensure that all phone operating system battery optimisation settings are disabled for the TrainAsONE app. (With optimisation settings enabled, your phone will often shutdown the TrainAsONE app when it is running in the background.)

Please note that (particularly with optimisation settings enabled) your phone can decide to shutdown the TrainAsONE mobile app completely, or prevent it performing any tasks whilst in the background. Consequently, background data synchronisation may not happen.

If errors are happening that you are unable to rectify yourself (e.g. no network connectivity), or you are unable to identify the cause of the issue, please contact support for assistance (how to submit a bug report).

About The Author

Dr. Sean Radford, the Founder & CEO of TrainAsONE, is a medical doctor, IT expert, coach and podium finisher in international endurance events. He has dedicated more than 20 years to the research of health, fitness and social well-being of the general population. He has been developing Artificially Intelligent (AI) and Machine Learning (ML) tools to help tackle some of the world’s leading health issues. Dr Radford is a Tech Ambassador for the UK, considered a leading expert in his field, and is a regular speaker at key events, as well as an author of numerous research publications.