Category:
FAQs
Firstly please check that your app is not currently synchronizing data. When synchronizing is in progress, a ‘spinner’ will appear on the Home screen just to the right of the title (the word ‘Home’) at the top of the page.
If you believe that your data is not syncing correctly with the TrainAsONE severs, please try the following:
- Force a manual refresh of your data.
- View a summary of the synchronisation history to see if synchronisation is happening, and any errors that may have occurred.
- Please ensure that all phone operating system battery optimisation settings are disabled for the TrainAsONE app. (With optimisation settings enabled, your phone will often shutdown the TrainAsONE app when it is running in the background.)
If errors are happening that you are unable to rectify yourself (e.g. no network connectivity), or you are unable to identify the cause of the issue, please contact support for assistance (how to submit a bug report).
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