Oct 21

My TrainAsONE mobile app’s data does not seem to be up to date. What can I do?

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My TrainAsONE mobile app’s data does not seem to be up to date. What can I do?

Category: FAQs

If you believe that your data is not syncing correctly with the TrainAsONE severs, please try the following:

  1. Force a manual refresh of your data.
  2. View a summary of the synchronisation history to see if synchronisation is happening, and any errors that may have occurred.
  3. Please ensure that all phone operating system battery optimisation settings are disabled for the TrainAsONE app. (With optimisation settings enabled, your phone will often shutdown the TrainAsONE app when it is running in the background.)

If errors are happening that you are unable to rectify yourself (e.g. no network connectivity), or you are unable to identify the cause of the issue, please contact support for assistance.

About The Author

Dr. Sean Radford, the Founder & CEO of TrainAsONE, is a medical doctor, IT expert, coach and podium finisher in international endurance events. He has dedicated more than 20 years to the research of health, fitness and social well-being of the general population. He has been developing Artificially Intelligent (AI) and Machine Learning (ML) tools to help tackle some of the world’s leading health issues. Dr Radford is a Tech Ambassador for the UK, considered a leading expert in his field, and is a regular speaker at key events, as well as an author of numerous research publications.